Questions about your gift, personalisation or delivery? Here are the answers we are most often asked.
How do I personalise my gift?
Choose the options on the product page and enter your details in the personalisation box. Please check spelling, dates, size and colour before adding it to your basket. If you need help, send us a message.
Can I request a preview or a different design?
Yes, you can ask for a preview or discuss a change before we make your gift. Contact our small team with the product and your idea.
When will my order be dispatched?
We dispatch on the next working day once payment and complete personalisation details have been received. If your design needs approval, we will confirm the timing. Dispatch and delivery are different; see our shipping information.
Can I choose faster delivery?
Available delivery services and estimates are shown at checkout. If you need a gift for a particular date, please contact us before ordering so we can help you choose.
How can I track my order?
Your dispatch email contains the delivery information for your chosen service. Tracked services show updates; standard Royal Mail services provide delivery confirmation rather than a fully tracked journey. Visit order tracking if you have a tracking number.
Do you deliver internationally?
Available countries, services and charges are shown at checkout. International deliveries can take longer because of customs, and import charges may apply.
Can I change or cancel an order?
Contact us as soon as possible. We can help with changes or cancellation before production starts, but cannot promise changes once a personalised item is being made.
Can I return a personalised item?
Personalised items cannot be returned just because you change your mind once production has started. If an item is faulty, damaged or not as described, your statutory rights still apply. Read our returns policy.
What if my order arrives damaged or is incorrect?
Please contact us with your order number and a photo where possible. We will help arrange an appropriate solution, such as a replacement or refund.
What payment methods can I use?
The payment methods available for your order are displayed at checkout. You can also read our payment information.
Who makes the gifts?
We are Monika and her partner, a small family business in Hull, UK. Read our story or browse our personalised gifts.
